We accept ‘No Quibble Returns’ within 30 calendar days of receipt of your order. For purchases made through other online or store retailers, please contact the retailer directly for their specific return policy. This policy applies to products purchased directly from. More information can be found at GOV.uk 'Tax and Customs'. If you have any questions, please contact our Customer Care team. Orders are subject to the typical customs and VAT rates. Import duty and taxes may apply when ordering from our website for delivery to the Channel Islands. I'm shipping to the Channel Islands, how are import duties and tax applied? You’ll also see the “Secured by Thawte” icon at the payment step, which means our site has passed the daily Thawte security scan. You’ll see “https” in the checkout page URL, which means your information is secure. Yes, checkout is 100% secure and your personal information is safe. If for any reason you are not completely satisfied with your purchase, you can return it within 30 days of receipt of your order for a product price refund. Note that your bill will say "Luzern-PetSafe." Please notify PetSafe® Brand via phone or in writing of shortages or damage within 24 hours of receiving your shipment. Add 1-3 business days to your shipping estimate for total estimated delivery time. After your order has been confirmed, processed and shipped, you’ll receive an email with your delivery information and tracking number.Īll online orders are processed the following business day. We want to ensure you get the right product at the right time for the right price.
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